About Us

FAQ, Store Policies and More​

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STORE POLICIES

Last Updated: February 2026

Welcome to Teresa’s Plants & More. We believe in transparency, quality, and a smooth shopping experience. This page includes all of our policies in one place: Privacy, Terms & Conditions, Shipping, and Refunds.

1. Privacy Policy

We respect your privacy and are committed to protecting your personal information when you visit or make a purchase from teresasplants.com.

Information We Collect

• Personal Information: Name, email, shipping/billing address, payment details.

• Device Information: IP address, browser type, pages viewed, and site interactions.

• Order Information: Items purchased, order value, communication history.

• Marketing Information: Email preferences, abandoned cart data, and engagement with promotions.

How We Use Your Information

• To process and fulfill orders

• To communicate about your purchase

• To send promotions (only if you opt in)

• To improve our website and customer experience

• To prevent fraud and protect our store

Sharing Your Information

We only share information with trusted partners such as:

• Payment processors

• Shipping carriers

• Email marketing platforms

• Website hosting and analytics tools

We never sell or rent your personal information.

Cookies

We use cookies to:

• Save your cart

• Remember preferences

• Improve site performance

• Track analytics

You may disable cookies in your browser settings.

Your Rights

You may request:

• Access to your data

• Corrections

• Deletion

• To opt out of marketing

Contact us at info@teresasplantsandmore.com for requests.

2. Terms & Conditions

By using teresasplants.com, you agree to the following terms.

Use of Website

You agree to use our site for lawful purposes and not to disrupt or misuse our services.

Product Descriptions

We strive for accuracy, but natural and handmade items may vary slightly in color, size, or appearance.

Pricing & Availability

Prices may change without notice. Items may sell out at any time. Adding an item to your cart does not guarantee availability.

Order Acceptance

We may cancel or refuse orders due to:

• Suspected fraud

• Incorrect pricing

• Inventory issues

• Policy violations

If canceled, you will be notified and refunded if applicable.

Intellectual Property

All content, photos, and branding belong to Teresa’s Plants & More and may not be used without permission.

Limitation of Liability

We are not responsible for:

• Shipping delays

• Allergic reactions

• Improper use of products

• Damage caused by mishandling

3. Shipping Policy

We ship from Colorado and work to deliver your items quickly and safely.

Processing Time

Orders typically ship within 2–5 business days.
High‑volume seasons may require additional time.

Shipping Methods

We use USPS, UPS, or FedEx depending on the order.
Shipping costs are calculated at checkout.

Tracking

A tracking number is provided once your order ships.
Tracking updates may take 24–48 hours to appear.

Warm Weather Shipping

Freeze‑dried items and botanicals may be sensitive to heat.
Please retrieve your package promptly after delivery.

Incorrect Addresses

We are not responsible for delays or losses caused by incorrect or incomplete addresses.

4. Refund & Return Policy

We want you to love your order, but due to the nature of our products, please review the following:

All Sales Are Final

Because our items include freeze‑dried foods, botanicals, moss, florals, and handmade craft materials, we do not accept returns or exchanges.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours with:

• Your order number

• Photos of the issue

• A brief description

We will review and offer a replacement or store credit when appropriate.

Lost Packages

Once a package is handed to the carrier, delivery becomes the carrier’s responsibility.
We will assist you in filing a claim if needed.

Cancellations

Orders cannot be canceled once they have been processed or shipped.

Contact Us

For questions about any of these policies, email us at:
info@teresasplantsandmore.com

Freeze-Dried Foods & Candy

We are licensed from the state of Colorado in food handling and preparing of these items. We state on the listings that we are a home based business and not approved by the FDA. We also state that we manufacture these products where we also manufacture other food items like Dairy-Eggs-Shellfish-Nuts-Meats. So be aware of any food Allergies you may have. We also list ingredients for that purpose.