FAQ, Store Policies and More
Shipping and Tracking
Once order is placed, please allow 24-48 hours to process your order. Then the shipping time is in addition to that. Remember postal delays are still happening. An email will be sent to you about your order and tracking will be emailed form stamps.com look in spam folder as well. Any postal delays or items lost in the mail is NOT our responsibility but please contact us so we can try to help.
Refunds and Cancellations
We do NOT take any cancellations Contact us to see if we can help with an order placed and maybe need a date to ship changed or a color changed etc.
Naturally Dried and Preserved Items
Please be aware that naturally dried and preserved items from floral to moss do have a scent. To some it is a lovely sweet fragrance. To others it is a more unpleasant odor. Please take this into consideration before purchasing! Buy samples if you need to first.
What to Do With My Live Moss if You Cannot Use It Right Away?
So, you bought some moss and no time to use right away or have some left. I just ran a test on my moss for keeping in the refrigerator and yes even the freezer. It did just fine! After 11 days in both places, I placed 5 types of my moss in there and in both places after it came out and 3 weeks later it was still alive even after watering several times. So yes, you can store your moss in the refrigerator or even freeze if needed for a few weeks. It's nice to know this really does work!
The moss is packed pretty close to each other in the bags and can stay like that for several weeks so long as it is NOT in direct sun where it will cook in the bag. It does need the light as soon as you can open it from the box shipped in so as to get greened up from lack of light.
You can also lay the moss into say a large clear glass baking dish and cover with plastic wrap. this also acts like a large temporary style terrarium house. This helps from keeping in the bags to long smashed against each other and causing possible brown spots from each other and causing soiled/dirty spots that may turn brown....so I always say either split the moss into several larger Ziploc bags or try the glass dish and plastic wrap.
Bugs In My Moss
I like to use a natural plant Pyrethrin which is found in a fly spray by Country vet and is also used in our home and in restaurants. It can be found on line or at feed stores/co cops/vet supplies etc. even sometimes at janitor supply stores. Love it!
If this is being used in a vivarium, I do not suggest this...any small bug that may be in there would probably be eaten by your critter.