You MUST contact me within 24 hours of your purchase if there is anything wrong with it. Live Moss & Plants are shipped alive and guaranteed to be alive upon arrival. Please know that I give you instructions on them and they are also available on the web site here. I will not be held responsible if you end up killing your live plants due to anything that you may or may not do correctly. My plants are shipped healthy and I want you to be happy with them.
Returning Items you do not want/like:If you get an item and you just do not like and there is nothing wrong with it. You will have to return to me(your cost) and when I see item is still able to be re sold, I will then return your PURCHASE PRICE ONLY...I can not return shipping paid when order was shipped to you or cost to ship back to me.Thank you for your understanding here. Large orders MAY also incur a restocking fee of 15%.
Items returned from the post office:
If your items are returned to me via post office because they either attempted to deliver to your house or you did not pick up from the post office in a timely manner....I can not be responsible for this. I will reship your package to you after I see if the items are still alive and undamaged...but I will have to charge you POSTAGE ONLY to reship.
Postage only means that I may not have to charge as much because of (handling fees) which is the packing contents box etc. which varies on each item. I will contact you with what this fee is before I ship.
If you do NOT want the item reshipped and want just a refund...there will be a restocking fee of 15% to cover cost incurred in the original transaction.Again NO SHIPPING fees are returned from the original purchase.
Thank you for your understanding in this matter.